If you receive a PUPS/eRPS alert, query the PUPS, eRPS, and MBR/SSR to ensure the
correct person is identified and is serving as payee or has applied to be payee. (MS
If the alert was produced incorrectly (eRPS incorrectly reflects an active payee relationship),
correct the eRPS (relationship termination) and the work issue will be cleared.
If the alert is correct, follow the instructions in GN 02607.600 to determine whether the individual is still incarcerated. If the payee is still
incarcerated, develop for a successor payee.
If the individual is no longer incarcerated, conduct a continued suitability investigation.
Consider the reason for the incarceration and the payee's relationship to the beneficiary.
If you believe the payee is still suitable, document fully the reasons for retaining
the individual as payee on the Make Note screen and clear the work issue.