If the completed final accounting form is not received after the 30-day diary matures,
the FO will follow the normal development rules for follow-ups to the former payee.
If the FO is still unable to secure a final accounting and determine if the payee
is holding conserved funds, they will document their efforts on the Make Note screen
of the eRPS. No further action is required.
NOTE: Whenever a former payee ignores SSA’s request to submit a final accounting, eRPS
should be checked to determine if the former payee is presently serving as payee on
another account. The payee’s non-cooperation may be cause to investigate their suitability
on any other accounts on which they serve.