TN 6 (03-11)
GN 00903.345 Updating the File Data With Information and Referral (I&R)
Policy for updating the file data
Field Offices (FOs) are required to:
NOTE: For the definition of “file data” and “agency” used above, see GN 00903.330.
Referral errors due to problems in other agencies, include, but are not limited to:
Office hour variations,
Personnel changes, and
For some agencies, this data will seldom change. However, in some cases, referral to a given agency may be infrequent. The FO representative uses the last date that we verified data with a specific agency to determine whether to re-verify the file data with the agency before making a referral.
NOTE: When updating FO I&R files, be sure to:
Share updated information with co-located teleservice centers; and
Update information on the 800 number INFO screen. For more information on the INFO screen, see MSOM APPTS 001.003.