Field Offices (FOs) are required to:

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  provide systematic and periodic verification of the file data; and

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  display the action data prominently on the entry for each agency to avoid referral errors.

NOTE: For the definition of “file data” and “agency” used above, see GN 00903.330.

Referral errors due to problems in other agencies, include, but are not limited to:

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  Office hour variations,

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  Policy changes,

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  Waiting lists,

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  Budget limitations,

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  Personnel changes, and

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  Geographic limitation.

For some agencies, this data will seldom change. However, in some cases, referral to a given agency may be infrequent. The FO representative uses the last date that we verified data with a specific agency to determine whether to re-verify the file data with the agency before making a referral.

NOTE: When updating FO I&R files, be sure to:

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  Share updated information with co-located teleservice centers; and

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  Update information on the 800 number INFO screen. For more information on the INFO screen, see MSOM APPTS 001.003.