Field Offices (FOs) are required to:
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provide systematic and periodic verification of the file data; and
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display the action data prominently on the entry for each agency to avoid referral
errors.
NOTE: For the definition of “file data” and “agency” used above, see GN 00903.330.
Referral errors due to problems in other agencies, include, but are not limited to:
For some agencies, this data will seldom change. However, in some cases, referral
to a given agency may be infrequent. The FO representative uses the last date that
we verified data with a specific agency to determine whether to re-verify the file
data with the agency before making a referral.
NOTE: When updating FO I&R files, be sure to:
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Share updated information with co-located teleservice centers; and
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Update information on the 800 number INFO screen. For more information on the INFO
screen, see MSOM APPTS 001.003.