GN 00904.066 Handling Inquiries in Nonservicing Office - Guide for Development Clerks
If you are in a nonservicing office and receive a written request for general information, send it to the servicing office by route slip unless the inquiry shows the person wants to contact your office. Telephone inquiries should normally be handled by the receiving office.
Normally an acknowledgment will not be necessary.
If a situation should arise when you believe an acknowledgment should be made, include in the acknowledgment a reference to the servicing office and send a copy to that office.
If the inquiry is about a specific claim already filed or to be filed, transmit the inquiry to the resident office without acknowledgment unless as noted in A., the person wants the matter handled by your office.