TN 7 (03-90)
Contact Canadian residents by telephone, mail or in person. Personal contacts can
take place in the U.S. or within Canada, as explained in 2.
Contacts must be at approved contact points under the conditions specified in agreements
worked out with the Canadian Government. No other personal contacts can be made in
Canada by FO employees.
The Canadian Government has agreed to permit SSA FO employees to personally contact
Canadian residents in Canada under the following conditions:
No permanent office can be established;
Places of contact will be arranged, as needed, by SSA regional offices by contact
with Canadian officials when enough appointments have been arranged to justify the
trip. Claimants will call at this room to discuss their claims and receive help with
Social Security problems;
The SSA representative will not conduct any investigations, check local records or
interview anyone outside the “contact station”; and
The SSA representative will notify the appropriate FBU when a “contact station” is initiated and ended. The FBU will be provided with information about the location,
opening date, frequency of use, operating hours and closing date.