Occasionally, the CO requests to expedite claims processing actions due to a Congressional
inquiry. The immediate follow-up and response to these inquiries is essential. Congressional requests are made from the Congressional Relations Staff (CRS) within
CO directly to the FO or PC by telephone, fax or e-mail. The reply will go directly
from the FO or PC to CRS. If a reply is necessary, the FO or PC will include the reference
symbols of the component initiating the reply.