The WSUs will initiate all necessary developmental action and requests for proof in
the process of adjudicating their claims. If the WSU is not able to fully adjudicate
because there is an unresolved issue (for example, involving military service, missing
earnings), the WSUs will process the claim as a partial award, if it meets the requirements
of GN 01010.110.
The WSUs will document and maintain control of partial claims until they receive the
requested evidence and the outstanding issue(s) are resolved, as described in GN 01010.110D.
The process for handling diaries established on partial awards is the same process
that the field offices (FO) follow.
For diaries established for future events, such as future Windfall Elimination Provision
(WEP) entitlement, annotate the Modernized Claims System (MCS) Report of Contact (RPOC)
screen with the reason for the diary and the local FO Code for future follow-up action.
The WSUs will monitor their Modernized Development Worksheet (MDW) diary alert listings,
and follow-up on outstanding requests when needed. When the WSU completes the development,
they will take the necessary action to clear the diary and adjust benefit rates, if
necessary. The WSU will send an MDW or Request for Assistance form to the Processing
Center (PC) to request they cancel the diary.