Forward claims inquiries received in the modules or International Benefit Office (IBO)
from persons residing in countries serviced by trained FSPs to the FSP via an OF-41.
Include QC information to facilitate the claims interview.
Forward claims inquiries from persons residing in the U.S. or Canada to the servicing
FO via an OF-41.
Send claims inquiries from persons not living in a country serviced by a trained FSP
to IBO via an OF-41 for routine claims development and completion of a totalization