TN 8 (03-22)

GN 01709.225 Requests for Status of Applications for Swiss Benefits

A. Automatic status notice for an application for Swiss benefits

When the Division of International Operations (DIO) forwards claims material (such as information about a Swiss claim, certified copies of evidence, and a copy of the worker's U.S. coverage record) to Switzerland, the Benefit Earnings Technician (BET) electronically stores the claims material in the Paperless Processing Center (PPC) system in DIO before forwarding the claim to the Swiss agency. The system automatically generates a notice that the BET sends to the applicant. The notice informs the applicant that DIO forwarded the claims material to Switzerland.

B. Applicant requests status of a Swiss claim

If an applicant contacts the Social Security Administration (SSA) for the status of his or her claim for Swiss benefits and states that he or she has not received notification that DIO forwarded a claim to the Swiss agency, check the PPC system. NOTE: Field offices are able to check the PPC system through the Evidence Portal (EP) application. See MS 09701.001 for an overview of the EP application, and to access the EP User Guide.

1. PPC does not show that DIO forwarded the claim to Switzerland

If PPC does not show that DIO forwarded the claim to Switzerland, advise the applicant to write directly to DIO at the following address:

Social Security Administration
OEIO - DIO
P.O. Box 17769
Baltimore, Maryland 21235-7769
USA

2. PPC Shows DIO forwarded the claim to Switzerland

If PPC shows DIO forwarded the claim to the Swiss agency, advise the applicant to contact the Swiss agency directly. Applicants can find additional contact and other information online at:

NAV National Office for Social Insurance Abroad

NOTE: 

DIO is unable to determine the status of a Swiss benefits claim after a technician forwards the claim to Switzerland. For more information about status requests in Totalization claims, see GN 01702.520.

 


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0201709225
GN 01709.225 - Requests for Status of Applications for Swiss Benefits - 03/02/2022
Batch run: 03/02/2022
Rev:03/02/2022