When a Belgian agency requests information, prepare a diary.

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  Diary the initial request for 6 months.

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  Diary the follow-up request for 3 months.

When the U.S. Embassy in London, England requests information, diary the request for 6 months from the date the U.S. Embassy in London, England signed Form SSA-2960-USA-BE3.

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  Benefit Earnings Technician (BET) initiates first and second follow-up.

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  BET forwards third follow-up to the Deputy Module Manager. The Deputy Module Manager contacts the Foreign Service Post (FSP) for assistance.

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  BET forwards the fourth follow-up to the Module Manager. The Module Manager contacts the FSP Supervisor.

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  After the fourth follow-up, the Module Manager routes the case to the Division of International Operations Management and Program Analyst, with a cc to the Deputy Division Director, and Division Director to contact the Regional Federal Benefits Officer (RFBO) for assistance.