Accept any evidence the applicant wishes to submit. If the applicant does not want
to release an original document, photocopy the evidence and certify the copy.
Caution: Do not hold claims for Australian benefits for prolonged periods pending receipt
of evidence. If an applicant is unable to obtain needed evidence within a reasonable
time, transmit the claim to the Office of International Operations (OIO) without the
evidence. Advise the applicant that the responsible Australian agency will contact
him/her directly to obtain any evidence it needs.