GN 01744.230 Controlling Requests Sent to Centrelink on Form SSA-2960-AUS
Prepare a diary when information is requested from Centrelink.
Diary initial requests for 90 days.
Diary follow-up requests for 90 days.
Forward the folder to CPS-I if no response has been received after two follow-ups; i.e., after 9 months.