GN 01745.225 Requests for Status of Application for Japanese Benefits
When the Office of International Operations (OIO) forwards the completed Japanese application form(s), certified copies of evidence and a copy of the worker’s U.S. coverage record to Japan, OIO personnel complete the Modernized Development Worksheet (MDW) screen to show the type of claim, the date the claim was forwarded and that a notice was sent to the applicant.
Take the following steps if the applicant contacts an SSA field office for the status of his or her claim for Japanese benefits:
Check the MDW screen to see if OIO has sent the claim to Japan.
If OIO hasn’t completed the MDW screen, advise the applicant to write directly to OIO at the address shown in GN 01745.220B.
If OIO has completed the MDW screen, advise the applicant to write directly to the Japanese agency shown on the notice he or she received from OIO when the claim was forwarded.
GN 01702.520, Status Requests in Totalization Claims