TN 32 (03-15)

GN 02201.023 Program Service Center (PSC) Actions Title II Overpayment Waiver Request

An overpaid beneficiary may send a request for waiver directly to the PSC. When this happens, process the request using these instructions.

A. Stopping recovery

Stop recovery using the following instructions:

  • Stop recovery (if applicable) as of the month we receive the waiver request.

  • Input the initial waiver protest reason using the Protest/Stop Recovery Request (PC) (DRPR) screen in the debt management system (DMS) (see MS DMS 006.003).

  • Annotate DMS remarks to document your actions.

B. Overpayment amount is $1,000 or less

If the overpayment amount is $1,000 or less and it is clear that the overpaid beneficiary is not at fault for causing the overpayment, follow the instructions in GN 02250.350. If it is not clear that the overpaid beneficiary is not at fault, follow the instructions GN 02201.023C in this section.

If the overpayment is solely due to dollar down rounding, waive the overpayment following the instructions in GN 02250.330. Annotate DMS Remarks to document your actions.

C. Overpayment amount is $1,000 or more

If the overpayment amount is $1,000 or more, take the following actions:

  • Fax a copy of the request into the Non-Disability Repository for Evidentiary Documents (NDRed).

  • Forward the request to the Field Office (FO) for processing.

  • Annotate DMS Remarks to document your actions.

D. Overpaid beneficiary requests waiver and reconsideration

If the overpaid beneficiary requests a waiver and reconsideration, take the following actions:

  • Stop recovery (if applicable) using the Protest/Stop Recovery Request (PC) (DRPR) screen in DMS using #5, Waiver and Recon Fact/Amount, as the protest reason.

  • Make a formal determination or dismissal on the reconsideration following the instructions in GN 02201.025 before forwarding the waiver request to the FO (if applicable).

  • Annotate DMS remarks to document your actions.

E. Form SSA-3105 received with no indication what beneficiary wants

If the overpaid beneficiary returns the SSA-3105, Important Information About Your Appeal, Waiver Rights, and Repayment Options, with no indication of what he or she wants to do about the overpayment, follow the instructions in GN 02201.010B.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0202201023
GN 02201.023 - Program Service Center (PSC) Actions Title II Overpayment Waiver Request - 03/17/2015