We developed the RECOVERY and Collection of Overpayment Process (RECOOP) Priority
Program, in part, to help the Program Service Centers manage RECOOP 00100 alerts.
RECOOP issues a series of notices to the debtor requesting payment. A full billing
cycle consists of a minimum of four demand notices:
Past Due Payment Bill, and
If the debtor does not take action to repay or resolve the debt, the debt becomes
delinquent after we send the RECOOP Past Due Payment Bill notice and the system produces
a RECOOP 00100 alert. For more information on RECOOP alerts, see MSOM DMS 010.001D.
If there is no response from the debtor 15 days after we send the initial RECOOP Call-In
Letter, the system automatically generates a RECOOP 00100 alert to contact the debtor
The RECOOP Priority Program sorts the 00100 alerts into three basic groups:
High-priority delinquent debts: We must attempt to collect the debt through telephone contact with the debtor. Telephone
contact attempts satisfy the due diligence requirement in GN 02215.235C.2.d. If there is no response from the debtor fifteen days after the initial RECOOP Call-In
Letter is sent, a RECOOP 00100 alert (MSOM DMS 010.001D) is automatically generated
to contact the debtor by telephone.
Non-priority delinquent debts: We do not require telephone contact for debts classified as “non-priority” by the
RECOOP Priority Program. These debts have received at least one full RECOOP billing
cycle and we have determined them to be uncollectible.
Rebilled delinquent debts: Telephone contact is not necessary for debts “rebilled” by the RECOOP Priority Program
because, in these cases, a second full RECOOP billing cycle is an adequate alternative
to telephone contact attempts. The RECOOP Priority Program produces issue 00100 alerts
for actions by a DCR only for those high-priority debts that require telephone contact.