TN 31 (01-08)
GN 02402.105 Correcting RTNs and DANs
There are times when the DAN and RTN on beneficiary records must be changed. This may happen because:
The RTN and DAN for a beneficiary was entered incorrectly.
Two or more financial institutions (FI) are merging.
The FI has purchased one or more branches of another FI.
The FI's DAN system is being changed.
The FI has been assigned a new RTN.
The FI is consolidating payment delivery for multiple branches to one location.
1. FI Input
The FI uses a Notification of Change (NOC) to notify SSA of each RTN and DAN change.
IMPORTANT: The new information (from an NOC) will appear on the Title II or Title XVI record, but it will not lift an S6 or S06 suspense
a. Where to Find NOC Instructions
The Department of the Treasury's (DT) “Green Book”, Chapter 6, contains NOC instructions for FIs.
NOTE: An FI or FO may view Treasury's “Green Book” online.
b. How NOCs are Transmitted to SSA
FIs transmit NOCs to SSA electronically via the national automated clearinghouse (ACH) system. (The ACH is a computer network maintained by Federal Reserve, through which FIs transmit and receive credits and debits).
2. FO/TSC Input
The FO/TSC inputs an RTN/DAN correction initiated by the beneficiary or representative payee. When a beneficiary with a representative payee requests a change or correction in direct deposit, the request is accepted but verified with the representative payee before input.
The FI should use a Notification of Change (NOC) to make RTN/DAN changes. When an FI contacts an FO to report an RTN change, the FO: