TN 111 (04-24)
GN 02406.127 Nonreceipt of Title II and Title XVI Paper Check Payments Made To Non-Beneficiaries
Nonreceipt of direct deposit instructions are in GN 02406.007 for U.S., and GN 02402.000 for International.
Most payments that are made to Title II and Title XVI non-beneficiaries are OCO A-payments
made to attorneys, Internal Revenue Service, and in garnishment situations. Checks
to non-beneficiaries are often sent to offices where they are stamped for deposit,
not endorsed by the same person month-to-month as a beneficiary's or recipient's check.
Because the nature of the relationship with SSA is different in that “overpayments” cannot be recovered from future benefits, allegations of nonreceipt should be handled
differently.
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These allegations of nonreceipt must be processed manually by the PC.
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When FO/TSC receives this type of an allegation, forward the case to the PC via MDW
for processing.
PC:
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In order to ensure that we maintain control over these cases, the PC should input
an F-stop to determine the status of the check, to produce a claims package if the
check has been cashed, and to determine who cashed the check before a replacement
is generated. This is in lieu of a B- or C-Stop that would replace the check immediately
or if the check had not yet been presented for payment and possibly create an overpayment
that would be difficult to recover.
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If the check has been cashed, have the office in question review the check photocopy
the same as if it were a beneficiary or recipient.
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If the check has been cashed but the endorsement/stamp on the back of the check photocopy
is not recognizable to the non-beneficiary, the FMS-1133 should be completed, photocopied,
and forwarded to DT for a forgery determination and reclamation, if appropriate.
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If the check was forged, when DT returns the credit to SSA the payment can be replaced,
if still due.
If it was not a forgery, no additional payment is due.