The MyCOA applications generally follow the current business process and guidelines
contained in the TC 09000.000 and GN 02605.000.
In order to access MyCOA, beneficiaries must successfully register, via MySocialSecurity,
and pass the electronic access authentication process. (For more information, see
TC 24505.010 and OA 00220.000.) The MyCOA input screen will allow the user to:
view the address we currently have on our records;
update his or her mailing address with the option to have the change made “today”
or “on a later date” (within 90 days); and
view and update the new telephone number we currently have on record.
The Title 2 Redesign program processes changes of address and telephone number inputs
from MyCOA and the Post-Entitlement Online System (POS). This is the same program
that processes address and telephone number changes that FOs and TSCs input for beneficiaries.
Once the beneficiary submits a change via the Internet, and discovers that he or she
made a mistake, he or she should either:
instantly make the correction via the Internet, or
contact the FO or 800# the next day to report the change.
IMPORTANT: The beneficiary should take only one of the actions above, not both.
The MyCOA inputs go into a post-entitlement (PE) data store, which posts to the MBR
in the overnight batch process. Currently, address changes with future effective dates
orbit until the appropriate month.