TN 6 (08-94)
GN 02606.170 When Diary Matures
This section identifies the followup actions the FO should take when the diary matures and:
Get a QRSL/MBR/PHUS query to determine if the action has been taken and/ or check carefully to be sure the requested information has not been received.
1. Priority Requests
If the requested action has not been taken on a priority request by the followup date, transmit a followup 2560 request to the PC.
NOTE: Based on the PC status, the FO can issue payment by means of the Critical Payment System (CPS).
EXCEPTION: If the case does not meet the requirement for CPS, send a Critical Case Request to the PC.
If the request has not been processed by the time the F/U date matures, FO management will contact the PC module manager to coordinate CPS and arrange for processing.
If a satisfactory arrangement cannot be made, the FO management will contact the RO for assistance.
2. NonPriority Requests
Rediary nonpriority requests for 30 days or the estimated completion date agreed upon by management.
If the request has not been processed by the time the F/U date matures, FO management will contact the PC module manager to make arrangements for case processing. If satisfactory arrangements cannot be made the FO management should contact the RO for assistance.
Establishing Follow-Up Dates, GN 02606.150
Critical Payment System, SM0635.000ff.
Critical Cases, RS 02801.000.ff
Methods of Processing, RS 02803.000.ff