TN 7 (06-09)

GN 02820.105 Economic Recovery Payment (ERP) Non-Receipt Inquiries - Processing Instructions

NOTE: Effective 01/01/2011, no further Economic Recovery Payments (ERP) can be made under the American Recovery and Reinvestment Act of 2009 (ARRA). For non-receipt or limited payability issues involving ERP certified before 12/31/10, see EM-11024 SEN dated 4/19/2011. After 9/30/11 we will no longer have authority to issue ERPs due to lack of stimulus funds, see AM-11117 SEN dated 9/13/11.

A. Introduction

This section provides processing instructions for Social Security (Title II) and Supplemental Security Income (SSI) Economic Recovery Payment (ERP) inquiries that you may receive during the initial and catch-up payment processes.

B. Determine why ERP was not made

Review the following queries for information about eligibility or payment of an ERP:

  • ERLQ – Economic Recovery List Query (ERLQ) User Guide

    Only SSA employees had access to the ERLQ link at http://erl.ba.ssa.gov/. (Please note that this link is no longer active.)

  • SSR – see MSOM TN 832 SEN - Economic Recovery Payment: SSI Enhancements

  • MBR – see GN 02820.050B Economic Recovery Payment (ERP) Payment Information

  • PHUS – see GN 02820.050B Economic Recovery Payment (ERP) Payment Information

To verify that the beneficiary/recipient is eligible for an ERP per review, for Title II, see GN 02820.010 and for Title XVI, see GN 02820.020.

If the beneficiary/recipient does not meet the basic ERP eligibility criteria (See GN 02820.010 and GN 02820.020), initiate direct contact procedures to inform the individual why he or she will not receive payment (for the TSC and FO, see Direct Contact By Telephone GN 01070.315; for the PC, see Use Of Direct Contact GN 01070.305).

If an action was taken to update the record that will cause the beneficiary/recipient to be selected in the next catch-up run, advise the individual that he or she should receive a notice and a payment within 30 days. He or she should re-contact us if payment is not received in 30 days.

NOTE: Effective 2010, catch-up runs will occur bi-monthly. Therefore, effective 2010, for any update to the record that will allow the beneficiary/recipient to be selected in the next catch-up run, they should expect a notice and payment within 60 days.

If it is not evident that the beneficiary/recipient will be selected for payment in the next catch-up run, submit the case for further review (see GN 02820.105C in this section).

Do not issue an ERP through the Critical Payment System or by Emergency Payment (EP), Immediate Payment (IP), or One-time Payment (OTP), under any circumstance.

C. Unable to determine why ERP was not made

1. Referral for further review

Each field office (FO), processing center (PC), and 800# site will establish an ERP Point of Contact (ERP POC) to consolidate and coordinate referrals for ERP issues.

If a beneficiary/recipient appears to meet the basic eligibility requirements and should have been selected as eligible to receive an ERP, but was not, the agent or technician refers the case via email to the designated ERP POC for a second review. The subject line should read: “Economic Recovery Payment Fallout Case(s)”.

Each ERP POC referral will contain the following information and the address and phone number on the record should be current:

Program Type: T2Program Type: SSI

COSSN/BOAN:

 

NH SSN (CAN):

HUN:

BIC:

 

Beneficiary's First Name:

Recipient's First Name:

Ben. Middle Name/Initial:

Recipient Middle Name/Initial:

Beneficiary's Last Name:

Recipient's Last Name:

Name Suffix:

Name Suffix:

Date Reviewed:

Date Reviewed:

Reviewer's Name:

Reviewer's Name:

2. ERP POC responsibilities

The ERP POC will review the following queries for some indication of eligibility or payment of an ERP:

  • ERLQ – Economic Recovery List Query (ERLQ) USER GUIDE

    Only SSA employees had access to the ERLQ link at http://erl.ba.ssa.gov/. (Please note that this link is no longer active.)

  • SSR – see MSOM TN 832 SEN - Economic Recovery Payment: SSI Enhancements

  • MBR – see GN 02820.050B Economic Recovery Payment (ERP) Payment Information

  • PHUS – see GN 02820.050B Economic Recovery Payment (ERP) Payment Information

To verify that the beneficiary/recipient is eligible for an ERP for Title II see GN 02820.010, and for Title XVI, see GN 02820.020.

If the ERP POC determines that the beneficiary/recipient does not meet the basic eligibility criteria (GN 02820.010 and GN 02820.020), initiate direct contact procedures to inform the individual why he/she will not receive payment (for the TSC and FO, see Direct Contact By Telephone GN 01070.315; for the PC, see Use Of Direct Contact GN 01070.305).

If the ERP POC concurs with the agent's/technician's assessment that the beneficiary/recipient appears to meet the basic eligibility requirements and should have been selected as eligible to receive an ERP, but was not, the ERP POC submits the case to the Center for Programs Support (CPS) or appropriate programmatic support center in the region via email, as described below.

Each site's ERP POC emails cases that appear to meet the basic eligibility requirements and should have been selected as eligible to receive an ERP, but were not, to the CPS in the Regional Office that serves the beneficiary/recipient's address. The email subject line should read: “Economic Recovery Payment Fallout Case(s)”.

Each CPS referral will contain the following information and the address and phone number on the record should be current:

Program Type: T2Program Type: SSI

COSSN/BOAN:

 

NH SSN (CAN):

HUN:

BIC:

 

Beneficiary's First Name:

Recipient's First Name:

Ben. Middle Name/Initial:

Recipient's Middle Name/Initial:

Beneficiary's Last Name:

Recipient's Last Name:

Name Suffix:

Name Suffix:

Date Reviewed:

Date Reviewed:

Reviewer's Name:

Reviewer's Name:

CPS Email Addresses

REGIONEMAIL ADDRESS IN THE GAL

BOSTON

||BOS CPS RSI SSI

NEW YORK

||NY CPS

PHILADELPHIA

||PHI MOS Ctr Prog Systs

ATLANTA

||ATL MOS CPS

CHICAGO

||CHI ARC MOS CRSI SSI

DALLAS

||DA RSI

KANSAS CITY

||KC CPS

DENVER

||DEN CPS

SAN FRANCISCO

||SF MOS Programs Support Center

SEATTLE

||SEA CPS SPST

3. Center for Programs Support (CPS) responsibilities

CPS reviews the following queries for some indication of eligibility or payment of an ERP:

  • ERLQ – Economic Recovery List Query (ERLQ) USER GUIDE

    Only SSA employees had access to the ERLQ link at http://erl.ba.ssa.gov/. (Please note that this link is no longer active.)

  • SSR – see MSOM TN 832 SEN - Economic Recovery Payment: SSI Enhancements

  • MBR – see GN 02820.050B Economic Recovery Payment (ERP) Payment Information

  • PHUS – see GN 02820.050B Economic Recovery Payment (ERP) Payment Information

To verify that the beneficiary/recipient is eligible for an ERP for Title II see GN 02820.010, and for Title XVI, see GN 02820.020.

If CPS determines that the beneficiary/recipient is not eligible for payment, email the determination to the ERP POC to initiate direct contact procedures as detailed in ERP POC Responsibilities in this section at GN 02820.105C.2.

If the case meets the criteria for payment (but was not selected for payment) and selection will not occur in the subsequent catch-up run based on the ERLQ, CPS completes the Economic Recovery Payments (Fallout Cases) application in Surveyor 8 . This initiates a request for further analysis by Systems.

Subsequently, CPS also reviews the Systems analysis results (from previous submissions) of cases submitted for review and determines the appropriate action:

  • beneficiary/recipient is eligible for payment - re-complete Surveyor 8 with additional justification.

  • beneficiary/recipient is not eligible for payment - if Systems determines the individual is not eligible for payment, email the determination to the ERP POC to initiate direct contact procedures as detailed in the ERP POC Responsibilities in this section at GN 02820.105C.2.

4. Office of Public Service and Operations Support (OPSOS) responsibilities

From the information reported by The Economic Recovery Payments (Fallout Cases) Application, OPSOS completes the ERP Templates containing worksheets titled Title II Analysis Needed, Title II Select Pay, SSI Analysis Needed, and SSI Select Pay.

OPSOS consults with OISP, as needed, on policy-related issues and forwards the completed templates to Systems.

NOTE: The analysis spreadsheet is password protected and sent to Systems. Created in this manner, the spreadsheet provides an audit trail and security of the PII information contained within.

OPSOS authorized payments are forwarded in the spreadsheet requesting force payment action to the Office of Systems, Office of Retirement and Survivors Insurance Systems (ORSIS), by the Monday preceding the first catch-up run each run cycle (monthly, beginning with the 06/27/09 run thru the end of 2009, and bi-monthly in 2010).

OPSOS coordinates any additional efforts with CPS for continued management of the workflow.

5. Office of Systems responsibilities

When OPSOS authorizes a forced payment, ORSIS updates the ERL with the case selection details and payment authorization details, including the PIN of the authorizer, date authorization was provided, and the payment reason code. If ORSIS cannot update the ERL record, ORSIS notifies OPSOS of the case(s) and the reason for failure.

Based on the update of the ERL in the OASSIS catch-up run, SSI recognizes that the Title XVI recipient has been selected for payment and issues the payment, if possible. If payment is not possible, the “reason not paid” field on the ERL is updated appropriately.

NOTE: All payment delivery limits still apply per GN 02820.010 for Title II and GN 02820.020 for Title XVI.

D. References

  • GN 02820.010 – Title II Eligibility under the American Recovery and Reinvestment Act of 2009 (ARRA)

  • GN 02820.020 – SSI Eligibility under the American Recovery and Reinvestment Act of 2009 (ARRA)

  • GN 01070.305 – Use of Direct Contact (DIRCON)

  • GN 01070.315 – Direct Contact by Telephone


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0202820105
GN 02820.105 - Economic Recovery Payment (ERP) Non-Receipt Inquiries - Processing Instructions - 03/31/2014
Batch run: 03/31/2014
Rev:03/31/2014