The RO role in claims folder reconstruction includes:
receiving requests from ODAR for folder reconstruction;
giving priority attention to cases covered by court-imposed time limitations;
providing FOs guidance in reconstruction procedures;
establishing appropriate controls to ensure that FOs complete folder reconstruction
within 15 business days;
monitoring FO reconstruction efforts and requesting periodic progress updates from
providing liaison between ODAR and the FO during the reconstruction process.
In the past, all ROs were involved in assisting FOs with locating folders and authorizing
folder reconstruction. Now, some regions delegate the decision to reconstruct a paper
folder to the FO district manager or a second level manager.