FOs should not attempt to answer questions about Pell grants except to reiterate that
DOEd is interested in payments to the student and members of his or her household
during the previous calendar year.
Refer other questions about Pell grants, such as who is considered a member of the
household, how grants are figured, etc., to the Federal Student Aid Information Center.
The toll-free telephone number is 1-800-4FED AID (1-800-433-3243). Students should
call 1-301-722-9200 for status of student aid reports.
SSA offices, of course, should answer SSA-related questions such as how to determine
the individual's benefits, how to obtain a benefit statement, etc.