Claimants, recipients, and representative payees who allege a visual impairment must
be given the opportunity to elect how they want to receive SSA notices. A SNO is a
notice format (e.g., Braille) other than standard print. Applicants, beneficiaries,
recipients, and representative payees who are blind or visually impaired may receive
notices and other communications (e.g., pamphlets) from SSA in SNO.
Cases with a SNO selection contain a SNO indicator for electronic cases, or a SNO
flag for paper cases. For instructions on handling cases with a SNO indicator, see
Cases Involving Special Notice Options (SNO) GN 04440.030.
If there is no SNO indicator present, regardless of the presence of a visual impairment
diagnosis, the individual receives a standard print notice by first class mail.