Electronic assistance requests (AR) allow one processing component to contact another
for assistance, while retaining full jurisdiction of the Certified Electronic Folder
(CEF). Any office processing a CEF can initiate or receive an AR (e.g., Disability
Determination Services (DDS), Office of Hearings Operations (OHO), and the Office
of Quality Review (OQR)).
NOTE: Field offices (FO) receive, but cannot initiate ARs.
Only the office with jurisdiction of the CEF can initiate an AR. Once an office receives
an AR, the receiving office has limited access control to the case, which provides
the ability to categorize imaged documents. The receiving office can update the CEF
in response to the AR.
Create an SSA-5524-U3 (Request for Assistance) using OQR’s legacy system to request
development from the field office (FO) when a case contains work or earnings issues
you must resolve prior to the final determination. In addition, use OQR’s legacy system
to create an SSA-1774-U5 (Request for Corrective Action) to notify the adjudicating
component of the deficiency. For an exhibit of the SSA-5524-U3 see GN 04440.915. For an exhibit of the SSA-1774-U5, see GN 04440.901.