If OQR finds that the recipient cannot complete an interview or provide evidence,
they will request FO assistance. Upon receiving a request for assistance, the FO should:
Contact the recipient and determine if payee development is necessary.
Use the “Other” option on the SSA-93 website to provide OQR with the name and telephone
number of the person who will act on the recipient's behalf, or indicate that the
recipient is now able to respond.
When finished, send an email reply to OQR through the website. A copy of the SSA-93
is available on the website via a link if needed. Refer to the SSA-93 User Guide for