TN 8 (02-17)
GN 05002.044 Issuing a Corrected Benefit Statement when the Beneficiary Alleges Non-receipt
A. Policy for issuing corrected benefit statements in non-receipt situations
Even though SSA records may indicate that we sent all payments due to the beneficiary, the beneficiary may allege non-receipt of one or more payments.
Issue a corrected benefit statement deleting the amount of the payment(s), which the beneficiary alleges not to have received if all the following conditions are met:
The beneficiary requests it; and
The beneficiary promptly advises SSA of non-receipt within 2 weeks of scheduled receipt of the regular monthly payment; or in the event that the payment is nonrecurring (e.g., one-time payment only), within a month of the payment's issue date, unless the beneficiary can provide a satisfactory explanation for the failure to advise within those time-frames; and
SSA did not reissue the substitute payment in the same calendar year.
NOTE: Generally, if SSA has not reissued a check to the beneficiary by March 15, then issue a corrected benefit statement only if there is no reason to doubt the allegation of non-receipt.
See SM 00609.610 Treasury RFC and CSD Disposition Codes for Treasury Disposition Codes.