TN 16 (11-92)
If a claimant asks about the Special VA Payment, and the VA has jurisdiction, the
FO will forward to the VA:
inquiries about the initial payment;
allegations of non-receipt of benefit checks;
changes of address; or
changes of payee or fiduciary.
If the claimant asks about the special VA payment, PC will respond to inquiries about:
the amount of the benefit;
requests for hearing;
requests for reconsideration; or
any other inquiry.
Copies of replies sent by the VA will go to the PC for filing.