If the claim has not been received by the diary due date, obtain an MBR printout to
verify that the award has not been processed through MCS. If not, call the DO/BO for
the status of the development efforts made to obtain the needed evidence. Ascertain
from the DO/BO what evidence is outstanding and prepare a Report of Contact (SSA-5002).
If the DO/BO has received the evidence for a final determination and advises that
the claimant is entitled to benefits, every effort must be made to ensure regular
benefit payments continue. If the award cannot be established immediately on the MBR,
input a new initial payment transaction through CPS using a TPT code of C99.
If the DO/BO has not received the evidence for a final determination showing the claimant
is entitled to monthly benefits, send a notice to the claimant advising that no further
benefits are payable under the preliminary payment procedures and that payment must
stop until the evidence for a final determination has been received. Include in the
notice a statement of the evidence needed and instructions to contact the DO/BO if
he or she has any questions.
File the SSA-5002 and copy of the notice to the claimant in the temporary folder.