TN 11 (01-17)
DI 13005.045 Field Office (FO) Actions When the Disability Determination Services (DDS) Refers a Case to the FO
A. FO process when the DDS refers cases to the FO
The DDS may find it necessary to contact the disabled individual while evaluating the evidence obtained by the FO. The DDS or Office of Disability Operations (ODO) may contact the disabled individual or representative payee directly by telephone, if:
The individual does not respond to the DDS or ODO inquiry,
The responses are inadequate or illegible, or
There is a need for additional information.
If this contact is unsatisfactory, or the DDS or ODO are unable to contact the disabled individual or representative payee, they may request FO assistance. The request that the FO receives from the DDS or ODO will contain an explanation of the need for the information. The DDS or ODO can send a assistance request (AR) for an electronic CDR (eCDR), see DI 81010.100. Also, the DDS or ODO can provide an explanation on the form SSA-883-PG01 (Request for Evidence or Assistance (Disability Case)).
B. Procedure for processing referred cases from the DDS
After completing any necessary actions, return the material to the DDS or ODO. If the FO cannot locate the disabled individual or if the disabled individual refuses to cooperate, document the folder and process the case, see DI 13015.001 through DI 13015.020. For instructions for eCDRs, see DI 81010.100.