If the DDS or DPB is unable to complete the initial telephone contact, the DDS or
DPB will automatically send a review notice. If the DDS or DPB are unable to complete
the telephone contact following the review notice, the DDS or DPB will request FO
In requesting FO assistance, the DDS examiner will forward the case folder with the
form SSA-883-U3 (Request For Evidence Of Assist Disability) or an electronic assistance
request (AR). The DDS will indicate on the SSA-883-U3 or the AR, the telephone number
used in trying to contact the disabled individual or representative payee. The SSA-883-U3
or AR will identify exactly what information it needs the FO to obtain. The DDS or
DPB will attach the form SSA-454-BK (Continuing Disability Review Report) with the
items annotating what should be completed and the nature of the impairment, see DI 13005.200. Knowledge of the impairment will enable the FO interviewer to tailor the questions
on the SSA-454-BK (Continuing Disability Review Report) to fit each individual situation.
The FO must make all efforts to contact the disabled individual or representative
payee. The FO should attempt to contact the disabled individual, the representative
payee or a third party by telephone. The FO must use city directories and any other
local means available to locate the disabled individual or representative payee. If
you cannot locate the disabled individual or representative payee and the whereabouts
are unknown, see DI 13015.025B.
NOTE: For electronic FO case procedures, see DI 81010.000.