BASIC (10-09)

DI 30001.015 In-Line Quality in the Disability Determination Services (DDS)

A. Introduction

In-line case reviews are an effective way of identifying quality problems before a final determination is made. An in-line quality assurance approach:

  • emphasizes quality review as an ongoing and continuous process for the life of the case;

  • focuses on identifying and reducing case adjudication errors;

  • recognizes that there are multiple important decision points that affect quality;

  • allows all DDS adjudicators to contribute to the quality review process; and

  • uses automated tools, such as the electronic claims analysis tool (e-CAT) and the disability case processing system to allow disability examiners to identify and correct errors in-line and in real time.

B. Other benefits of an in-line quality process

An in-line quality process can be useful for assessing case development practices and monitoring the timeliness and efficiency of actions because it identifies:

  • problems with case development;

  • delays in case development;

  • trends and training needs;

  • error-prone cases; and,

  • best practices


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0430001015
DI 30001.015 - In-Line Quality in the Disability Determination Services (DDS) - 10/23/2009
Batch run: 10/23/2009
Rev:10/23/2009