TN 21 (03-02)
DI 39539.017 Handling Problems with SSA Supply Orders -- DDS
Each SSA supply shipment has one carton that contains the packing list (P/L). The carton should be annotated P/L and circled.
1. Misroutes or over-orders
Contact the SSA regional office to explain any problems with the shipment (e.g., misrouted shipment, miscalculated order, etc.).
2. Missing or partial orders
Determine the missing carton number through process of elimination.
Annotate the numbers of lost cartons on receiving copy of the bill of lading.
Sign bill of lading and forward with memo to:
Social Security Administration
Supply Management Team
Room 207 Supply Building
6301 Security Boulevard
Baltimore, MD 21235-6301
Or FAX to (410) 965-2001
Send a copy to the SSA regional office.
3. Regional office approval
Never return stock to SSA supply warehouse without prior approval from the regional office or SSA Center for Supply Management staff. To contact the CSM staff, call the SSA Customer Service Desk at (410) 965-2034.