Effective Dates: 04/27/2001 - Present Previous | Next

DI 39557.003 Current Performance Standards — DDS

A. Policy principle

Performance standards are measured in three areas of claims processing:

CURRENT PERFORMANCE STANDARDS

ACHIEVEMENT LEVEL	PROCESSING TIME STANDARDS	ACCURACY STANDARD
Target Level Represents performance SSA and the DDS will work mutually to attain. This is the optimum level performance.	37 days for title II initial claims. 43 days for title XVI initial claims.	97 percent for combined title II and title XVI cases with a corresponding decision accuracy rate of 99 percent
Intermediate Level Represents level of performance between the threshold and target levels.	SSA will negotiate annually with the DDS to establish these goals designed to help the State reach target levels.
Threshold Level Represents minimum acceptable level specified by regulations.	49.5 days for title II initial. 57.9 days for title XVI initial claims.	90.6 percent for combined title II and title XVI cases.

NOTE: Accuracy threshold refers to the percentage of cases that are not returned to the DDS for further development or correction of decision.

OVERALL DDS LEVELS OF PERFORMANCE

PERFORMANCE LEVEL 1	Includes those DDSs that are meeting or moving toward target levels.
PERFORMANCE LEVEL 2	Includes DDSs whose performance is above threshold levels, but not successful in meeting intermediate goals.
PERFORMANCE LEVEL 3	Includes DDSs whose performance is below one, two, or three threshold levels for one calendar quarter.
PERFORMANCE LEVEL 4	Includes DDSs whose performance falls below any one threshold for two consecutive quarters.
PERFORMANCE LEVEL 5	Includes DDSs whose performance falls below two threshold levels, one of which is the accuracy threshold, for two consecutive calendar quarters.

DI 39557.003 - Current Performance Standards — DDS - 04/27/2001
Batch run: 03/03/2020
Rev:04/27/2001