DI 41001.030 Policy Referrals
In view of the complex issues involved there may be individual cases which cannot be processed under the instructions provided. These cases should be referred to OD, DPATP through regular channels for processing instructions and /or language to include in the notice to the claimant. On the SSA-559, state that the case cannot be processed under existing instructions and briefly explain the issues involved. Any questions relating to SGA and/or comparability should be resolved before such referral.
Refer procedural questions on initial claims, any SGA policy issue, or continuing disability cases or questions on notices to OD, DPATP, 3-A-11 Operations.