TN 37 (11-94)

DI 42594.010 Responding to Inquiries

Procedure

1. General

Respond to any inquiry that does not pertain to the status of an individual's State of New York case. For inquiries regarding status of an individual's State of New York case, follow 2. below.

2. Inquiries about status of case - PSC

For any inquiry that pertains to the status of an individual's State of New York case:

  1. Obtain Civil Action Tracking System (CATS) query. Until PSCs are given direct query capability, obtain status from CATS by telephoning State of New York Coordinator in CO, on (410) 965-1770.

  2. Based on information provided by State of New York Coordinator, prepare and release written notice giving status of inquirer's State of New York case.

  3. After reply forward inquiry and copy of response to current folder location. If case has not yet been alerted, send material to:

    • ODIO
      State of New York Coordinator
      P.O. Box 17369
      Baltimore MD 21298-0050.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0442594010
DI 42594.010 - Responding to Inquiries - 04/09/2013
Batch run: 04/09/2013
Rev:04/09/2013