Field components may receive complaints about the TPM. If this occurs:

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  Identify the individual making the complaint (e.g., a beneficiary, EN, State VR agency, other service provider, State P&A specialist);

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  Take a signed statement from the individual on Form SSA-795; and

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  Forward the Form SSA-795 and any accompanying documentation the individual wishes to submit, to the Regional Center for Disability Programs for subsequent forwarding to ORDES.