If you receive a call from the beneficiary, representative, or authorized representative
requesting an explanation of an overpayment notice, refer the person to the POD Call
Center (1-888-771-9188).
If the beneficiary, representative payee, or authorized representative calls and states
that they want to file a waiver, continue to follow procedures in TC 26001.080. Refer
the caller to the POD Call Center for assistance.