TN 2 (04-18)

DI 80550.001 Case Processing and Management System - Overview

The Office of Hearings Operations (OHO) Case Processing and Management System (CPMS) is a system which allows most OHO components to control and process hearing cases and to produce management information. OHO completed CPMS implementation in August 2004. It is one of the five major components of the electronic disability (eDIB) effort. CPMS replaces the Hearing Office Tracking System (HOTS) for nearly all cases. The exception is requests for hearing under Title XVIII (Medicare). Currently, CPMS provides for tracking and processing both paper and electronic cases.

CPMS is a unified, user-friendly, web-based system that can be accessed by both HO staff and case processing staff throughout the Social Security Administration, including DDS. Users other than HO staff have limited, query or read only access. Access CPMS by entering the following intranet URL: http://cpms.ba.ssa.gov/cpms.

CPMS features:

  • Interactive screens,

  • Improved development tools,

  • Reduced manual processes,

  • Data propagation,

  • Automated scheduling techniques,

  • Automated information base,

  • Secure and centralized repository of data,

  • Hyperlinks to reference material,

  • Interfaces with other SSA systems,

  • Improved case controls, and

  • Improved management information.

CPMS provides the following case functions for hearings:

  • Case receipt,

  • Case development,

  • Case review,

  • Scheduling features,

  • Current information or status,

  • Disposition information, and

  • Management information.

OHO’s entire CPMS Training Manual with detailed instructions for Hearing Office (HO) employees is located at http://odar.ba.ssa.gov/resources/workload/e-disability/cpms/cpms-training-manual/.


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0480550001
DI 80550.001 - Case Processing and Management System - Overview - 04/20/2018
Batch run: 04/20/2018
Rev:04/20/2018