Generally, the field office manager is in the best position to decide how to handle sensitive interviews in their office. Factors such as the severity of the crime and the history of prior interviews with the individual should be considered in decisions about the level of security needed.

Employees who routinely interact with SSI recipients and applicants should prepare for the possibility that an individual may react unpredictably to being asked about their legal status. Every field office employee should be familiar with the office procedures for handling unruly customers.

If an individual in payments status code N25 visits the field office without an appointment, alert the field office manager.

Field office managers should periodically review their office security action plan and update it as necessary. Ensure that all field office employees are aware of their office security plan. Work with Regional Security staff to consider whether additional security measures, such as alarms, security guards, or closed circuit televisions are warranted.

When a person in N25 status visits the field office, the field office manager may use their discretion in alerting the local law enforcement official and/or the Federal Protective Service to the possible need for additional security.

When arranging for additional security in connection with a visit from someone identified as a fugitive felon or a parole or probation violator, the field office manager may release information or documents that would assist the Federal Protective Service or local law enforcement authorities in furnishing such security. Examples of information and documents are the name and photograph and/or physical description of the individual.