When an overpaid individual is in non-pay status, does not have an installment agreement,
and cannot be located:
a. Make all reasonable efforts to locate the individual using internal and external resources listed in GN 02210.213.
b. When an overpayment notice is
returned as undeliverable, check the following sources for possible leads on the individual’s
If the overpayment notice is returned marked as “deceased,” develop possible recovery
from other liable sources (SI 02201.021B.).
c. When the post office cannot provide another address, check with:
Local banks (if direct deposit is indicated);
d. For additional sources to locate overpaid individuals, see GN 02210.213. GN 02210.213 also provides information for determining the extent of collection efforts to undertake
for Title XVI overpayments. NOTE: See SM 01311.452 and MSOM BUSSR 004.006 about deleting the notice date from the SSR.
The success rate of locating overpaid individuals depends on the sources of available
information and what leads can be followed. Contact with a public pension program,
for example, is only appropriate if the SSIRD shows the receipt of that type of unearned
Undertake concurrent source development when multiple leads are present.
e. Contact the employer when other attempts to locate the individual have been unsuccessful
and the SSIRD shows the receipt of earned income.
Request identification of the most recent pre-lag employer. Use the online DEQY facility
(MSOM QUERIES 003.005). Make this identification request concurrently with other development.
Do not contact the employer until other leads are exhausted.
CAUTION: Under the Fair Debt Collection Practices Act, contact at a place of
employment is not permitted if a SSA employee knows or has reason to know that
the employer prohibits such contact. In addition, it ensures the debtor's right
to privacy. Information regarding the debt should not be disclosed to the
f. See SI 02220.050B for final documentation and input actions.
NOTE: When the overpayment is under RECOOP, the Debt Management Section is responsible for
locating the overpaid individual (GN 02210.213C).