Non-medical appeal requests submitted through iAppeals Non-Medical do not propagate
to the Modernized Supplemental Security Income Claims System (MSSICS) appeal screens.
Therefore, technicians must manually key information from these appeal requests into
the MSSICS appeal screens and process the appeal requests and evidence, if any, per
the instructions in SI 04020.030 - request for reconsideration or SI 04030.020 - request for hearing. For post entitlement cases, process Goldberg Kelly Payment
Continuation as appropriate. For GK payment continuation see SI 02301.310.
Technicians take the following actions to process non-medical appeal requests in the
Non-Medical iAppeals Tracking System:
Technician views the appeal request in the non-medical appeal tracking system:
Access the Non-Medical iAppeals Tracking System on the IMAIN Menu.
Enter the case social security number on the Search for a Case Screen and select “Search.”
The Case Details Screen appears and allows the technician to complete the following
View the case information for the appeal request;
Document the system used to process the appeal request;
Mark the appeal request as complete; or
Transfer the appeal request to another office.
Technician processes the appeal request:
Use the information on the Case Details Screen to complete the MSSICS appeal screens
and process the appeal request per the request for reconsideration instructions in
SI 04020.030 or request for hearing SI 04030.020. If a claimant has attached documents, select the “View Attached Files”, and then
“View,” “Print,” and “Process” the documents along with the appeal request.
Complete the Attached Files Screen.
Indicate where the documents are stored and select “Save”. If needed, you may change
the document name. If you do, remember to “Save.”
Complete the “Case Details” Screen.
Indicate the system used to process the appeal request, “Save,” and then “Mark as