TN 2 (02-91)

HI 00901.165 Health Insurance Card Inquiries - RRB Involvement and FO Action

PROCEDURE

This table describes the action necessary for FO development of beneficiary inquiries concerning the nonreceipt, replacement, or correction of cards issued by RRB.

Step Action
1 Telephone the local RRB office so that an RRB card can be issued.

2

Provide RRB with all pertinent data as follows:

  • If the inquiry involves loss or nonreceipt of card, provide beneficiary name, RRB claim number, and address (indicate if this is a recent change).

  • If the inquiry involves correction of information on card, provide beneficiary name, RRB claim number, and information to be corrected.

3 Inform the beneficiary that the new card will be mailed by RRB.
Do not maintain a control on this contact. No response will be received from RRB.

4

Tell the beneficiary to direct any further inquiries about his HI card to:

  •  

    Railroad Retirement Board
    Division of Retirement Claims
    844 Rush Street
    Chicago, Illinois 60611


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0600901165
HI 00901.165 - Health Insurance Card Inquiries - RRB Involvement and FO Action - 02/09/1993
Batch run: 02/09/1993
Rev:02/09/1993