TN 2 (02-91)

HI 00901.165 Health Insurance Card Inquiries - RRB Involvement and FO Action

PROCEDURE

This table describes the action necessary for FO development of beneficiary inquiries concerning the nonreceipt, replacement, or correction of cards issued by RRB.

StepAction
1 Telephone the local RRB office so that an RRB card can be issued.

2

Provide RRB with all pertinent data as follows:

  • If the inquiry involves loss or nonreceipt of card, provide beneficiary name, RRB claim number, and address (indicate if this is a recent change).

  • If the inquiry involves correction of information on card, provide beneficiary name, RRB claim number, and information to be corrected.

3 Inform the beneficiary that the new card will be mailed by RRB.
 Do not maintain a control on this contact. No response will be received from RRB.

4

Tell the beneficiary to direct any further inquiries about his HI card to:

  • Railroad Retirement Board
    Division of Retirement Claims
    844 Rush Street
    Chicago, Illinois 60611


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0600901165
HI 00901.165 - Health Insurance Card Inquiries - RRB Involvement and FO Action - 02/09/1993
Batch run: 01/27/2009
Rev:02/09/1993