To correct an error within 60 days after an initial award, denial, or fully favorable
or unfavorable hearing decision, take the following actions:
Access the beneficiary's DWMP screen in MAPS. (or detailed information on the DWMP
screen see MS INTRANETMAPS 006.002.
Select Manual Correction - From the Development Worksheet, select the “Manual Correction
“button. The user then goes to the MCOR screen and completes this screen. (For additional
MCOR MAPS instructions see MSOM INTRANETMAPS 004.004.)
Make corrections - the system will create a new application by propagating all data
from the prior application. Data may be over keyed as appropriate. If you change the
SSN, some data will not propagate.
Over-key the “Report Date” field with a date equal to the month before the month of
the effective date for the subsidy determination, if the correction will result in
an increase in the subsidy amount,
Return to the DWMP screen. Review the determination effective date and ensure the
date is equal to the first month of Extra Help entitlement. If the date is incorrect,
use the “Edit” button.
Input the proper date in the “Report Date” field on the SCE/Manual Applications (DEDS)
screen. See MSOM INTRANETMAPS 006.022 for additional information regarding the DEDS
Submit corrected information to the Subsidy Determination process.
The new application stays in pending status until it goes through the Subsidy Determination
NOTE: MAPS processes manual corrections cases as new applications. As a result, the system
will request updated IRS data, which may create new verification issues and delay
processing. To avoid this, show income and resources as verified. For additional MAPS
instructions see MS INTRANETMAPS 006.006.
EXAMPLE 1: Effective date of a manual correction
Saul Jones' application was approved. He receives a 75 percent subsidy, effective
January 1, 2014. In February 2014, a CR realizes that because of a scanning error,
a large pension was not included in the income calculation. Mr. Jones should be receiving
a lower subsidy amount. The CR accesses the MCOR screen via DWMP screen and completes
the screen(s) using the correct income information. The “Report Date” is equal to
the date of the input, and then the CR submits the corrected application for Subsidy
The 75 percent subsidy will terminate on February 28. The new subsidy amount of 50
percent will be effective on March 1. The system will issue a Notice of Planned Action
to Mr. Jones.
NOTE: When using the manual correction process, a change to a lower subsidy amount is effective
with the month after the month shown in the “Event Report Date” field of the MCOR.
EXAMPLE 2: Effective date of a manual correction
Mary Martin's application was approved and she receives a 25 percent subsidy, effective
March 1, 2014. In April 2014, the CR realizes that she entered earned income on the
application in error. The CR accesses the MCOR screen via the DWMP screen, inputs
February 1, 2014, in “Report Date” field selects “Continue” and updates the screens
using the correct income information. After reviewing the DWMP screen to ensure that
the determination effective date is equal to March 1, 2014, the CR submits the new
data to Subsidy Determination.
Mary Martin will receive a Notice of Change and her subsidy amount will increase to
75 percent effective March 2014.
NOTE: When using the manual correction process, an increase in the subsidy amount must be
effective with the first month of Extra Help eligibility. Be sure that the “Report
Date” field on the MCOR screen is equal to the month prior to first month of Extra
EXAMPLE 3: A manual correction for a change to income information
Lolly Williams' application for Extra Help was denied effective January 1, 2014. On
February 5, 2014, the CR recognizes that a scanning error has posted the same income
as earned and unearned income, resulting in the denial. Mrs. Williams has not filed
The CR accesses the MCOR screen via the Development Worksheet, enters December 1,
2013, in the “Report Date” field, and checks the DWMP screen to ensure that the determination
effective date is equal to January 1, 2014. The CR then enters the correct information,
saves the application, and submits the case to Subsidy Determination. MAPS will issue
a notice to Mrs. Williams, informing her that she will receive a subsidy.
EXAMPLE 4: A manual correction for a change to resource information
Sherry Williams applied for Medicare Part D Extra Help and was denied effective November
2013 because of excess resources. She filed an appeal.
After denying the appeal, the Subsidy Determination Reviewer (SDR) realizes that the
resource information is incorrect. In MAPS, the SDR accesses the Development Worksheet
and selects the MCOR screen. The SDR keys November 1, 2013, in the “Report Date” field,
corrects the erroneous information, and submits the application for Subsidy Determination.
MAPS will issue a Notice of Award to the beneficiary.