TN 18 (08-14)

NL 00730.030 Title II Redesign (T2R) Standalone Change of Address Confirmation Notices

A. Introduction

As part of SSA’s effort to reduce fraud, T2R sends a notice to the beneficiary or representative payee whenever an address is changed through the internet at “mySocialSecurity.” The notice tells the beneficiary or representative payee to contact us if he or she didn’t change the address. We started sending out this notice in August 2014 as part of the Direct Deposit Fraud Program.

The Master Beneficiary Record (MBR) does not store both the beneficiary and representative payee’s addresses. Therefore, the T2R notice system only sends the notice to the old mailing address on the MBR, which may belong to a representative payee or beneficiary. The notice does not display a Social Security number, and we do not send a copy to attorneys.

The T2R notice system only produces complete notices for change of address confirmation, so no notices are completed through AURORA (manual notice system) or through any other manual process. If an incomplete notice generates, it will be removed from the file and written to an error log. The error log will be investigated by systems staff.

B. Sequence of notice

The Universal Text Identifiers (UTIs) used in the Change of Address notice generate in the following order:

UTI

Type

Description

SSAH01

Mandatory

SSA Heading

SSAH05

Mandatory

SSA Heading

HDR026

Mandatory

Social Security Administration

P.O. Box 32905

Baltimore, Maryland 21241-2905

MESH06

Mandatory

Masked Claim Number and Date

SSAH30

Mandatory

Addressee and Pre MBR Address

SNO002

Optional

Centralized Special Notice Option Text

SNO004

Optional

Special Notice Option Text

COA014

Mandatory

Text

COAC02

Mandatory

Caption

COA015

Mandatory

Text

COAC03

Mandatory

Caption

COA016

Mandatory

Text

REFC07

Mandatory

Caption

REF001

Conditional

Text – uses Pre MBR DOC

REF002

Conditional

Text – uses Pre MBR DOC

REF003

Conditional

Text – uses Pre MBR DOC

REF008

Conditional

Text – uses Pre MBR DOC

SSAS02

Mandatory

Signature

NOTE: The type ‘Mandatory’ indicates that the UTI must be included in every COA notice. The type ‘Conditional’ indicates that only one of the UTIs is selected based on the conditions of the particular situation, as in the case of the Referral UTIs. The type ‘Optional’ indicates that the UTI is dependent on a particular condition, but is not a required condition or paragraph (e.g., the beneficiary has elected a particular Special Notice Option).

C. Universal text identifiers used in the notice

COA014 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – ADVISES BENEFICIARY THAT WE CHANGED THE ADDRESS ON THE MASTER BENEFICIARY RECORD (MBR)

Thank you for notifying us about your change of address. We have updated (1) Social Security record. We are sending this letter to the address we previously had on file for you. We are doing this so we can make sure that you were the one who reported the address change. We will send any future letters to the new address. If you reported an address change, you do not need to respond to this letter.

Fill-in values:

 

Fill-in (1)

 

Choice 1

your

Choice 2

Beneficiary’s Given Name (BGN) plus Beneficiary’s Last Name (BLN) (possessive)

COA015 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – ADVISES BENEFICIARY TO CONTACT A SOCIAL SECURITY OFFICE IF NO ADDRESS CHANGE WAS REQUESTED

If you did not request this recent address change, please call or visit any Social Security office right away.

COA016 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – ADVISES BENEFICIARIES OF HOW TO VIEW RECORDS ONLINE AND HOW TO CREATE A “MY SOCIAL SECURITY” ONLINE ACCOUNT

(1) can view (2) Social Security records online with (3) “mySocial Security ” online account. If (4) not already have a “mySocial Security” account, we invite (5) to visit our website at (6) to create one.

Fill-in values:

 

Fill-in (1)

 

Choice 1

You

Choice 2

Beneficiary’s Given Name (BGN) plus Beneficiary’s Last Name (BLN)

Fill-in (2)

 

Choice 1

your

Choice 2

her

Choice 3

his

Fill-in (3)

 

Choice 1

your

Choice 2

her

Choice 3

his

Fill-in (4)

 

Choice 1

you do

Choice 2

she does

Choice 3

he does

Fill-in (5)

 

Choice 1

you

Choice 2

her

Choice 3

him

Fill-in (6)

www.socialsecurity.gov

COAC02 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – CAPTION

If You Did Not Change Your Address

COAC03 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – CAPTION

Online Services

HDR026 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – RETURN ADDRESS

Social Security Administration

P.O. Box 32905

Baltimore, MD 21241-2905

MESH06 - T2R STANDALONE CHANGE OF ADDRESS NOTICE – NOTICE DATE AND MASKED SSN

Date: (1)

Fill-in values:

 

Fill-in (1)

Masked Claim Number, then T2R Post Entitlement Run Date + 7 days in format Month DD, CCYY

REFC07 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – CAPTION

If You Have Questions

REF001 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – REFERRAL PARAGRAPH – DOMESTIC ADDRESS – T2/TSC NUMBER NOT PRESENT OR EQUALS THE NATIONAL NUMBER

Refer to NL 00730.136

REF002 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – FOREIGN ADDRESS

Refer to NL 00730.136

REF003 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – DOMESTIC ADDRESS

Refer to NL 00730.136

REF008 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – DOMESTIC ADDRESS – NO T2/TSC AND NO LOC ON DOORS

Refer to NL 00730.136

SNO002 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – SPECIAL NOTICE OPTIONS – BRAILLE, DATA CD, AUDIO CD OR LARGE PRINT

Refer to NL 00730.138

SNO004 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – SPECIAL NOTICE OPTION – TELEPHONE CONTACT

Refer to NL 00730.138

SSAH30 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – PAYMENT LEGEND AND ADDRESS

Refer to NL 00730.138


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0900730030
NL 00730.030 - Title II Redesign (T2R) Standalone Change of Address Confirmation Notices - 08/25/2014
Batch run: 08/25/2014
Rev:08/25/2014