As part of SSA’s effort to reduce fraud, T2R sends a notice to the beneficiary or representative payee whenever an address is changed through the internet at “mySocialSecurity” or using the Telephone Interactive Voice Response System (IVR). The notice tells the beneficiary or representative payee to contact us if he or she didn’t change the address. We started sending out this notice in August 2014 as part of the Direct Deposit Fraud Program and added the option of changing the address via the telephone as part of the IVR Project in August 2020.

The Master Beneficiary Record (MBR) does not store both the beneficiary and representative payee’s addresses. Therefore, the T2R notice system only sends the notice to the old mailing address on the MBR, which may belong to a representative payee or beneficiary. The notice does not display a Social Security number, and we do not send a copy to attorneys.

The T2R notice system only produces complete notices for change of address confirmation, so no notices are completed through AURORA (manual notice system) or through any other manual process. If an incomplete notice generates, it will be removed from the file and written to an error log. The error log will be investigated by systems staff.

From October 2022, T2R Notice software started creating T2R COA XML file and stopped generating T2R COA SKELCOMP records that were used in creating formatted Notices using legacy TNA architecture. The new XML file is used to generate fully composed T2R COA Notices using new Customer Communication Management (CCM) application.

The Snippets used in the Change of Address notice generate in the following order:

NOTE: The type ‘Mandatory’ indicates that the Snippet must be included in every COA notice. The type ‘Conditional’ indicates that only one of the Snippets is selected based on the conditions of the particular situation, as in the case of the Referral Snippets. The type ‘Optional’ indicates that the Snippet is dependent on a particular condition, but is not a required condition or paragraph (e.g., the beneficiary has elected a particular Special Notice Option).

COA014 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – ADVISES BENEFICIARY THAT WE CHANGED THE ADDRESS ON THE MASTER BENEFICIARY RECORD (MBR)

Thank you for notifying us about your change of address. We have updated (1) Social Security record. We are sending this letter to the address we previously had on file for you. We are doing this so we can make sure that you were the one who reported the address change. We will send any future letters to the new address. If you reported an address change, you do not need to respond to this letter.

COA015 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – ADVISES BENEFICIARY TO CONTACT A SOCIAL SECURITY OFFICE IF NO ADDRESS CHANGE WAS REQUESTED

If you did not request this recent address change, please contact us using the information below.

COA016 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – ADVISES BENEFICIARIES OF HOW TO VIEW RECORDS ONLINE AND HOW TO CREATE A “MY SOCIAL SECURITY” ONLINE ACCOUNT

(1) can view (2) Social Security records online with (3) “mySocial Security ” online account. If (4) not already have a “mySocial Security” account, we invite (5) to visit our website at (6) to create one.

COAC02 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – CAPTION

If You Did Not Change Your Address

COAC03 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – CAPTION

Online Services

HDR026 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – RETURN ADDRESS

Social Security Administration

P.O. Box 32905

Baltimore, MD 21241-2905

MESH06 - T2R STANDALONE CHANGE OF ADDRESS NOTICE – NOTICE DATE

Date: (1)

REF210 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – REFERRAL PARAGRAPH – DOMESTIC ADDRESS – T2/TSC NUMBER NOT PRESENT OR EQUALS THE NATIONAL NUMBER

Refer to NL 00730.136

REF197 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – FOREIGN ADDRESS

Refer to NL 00730.136

REF196 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – DOMESTIC ADDRESS

Refer to NL 00730.136

REF211 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – DOMESTIC ADDRESS – NO T2/TSC AND NO LOC ON DOORS

Refer to NL 00730.136

SNO002 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – SPECIAL NOTICE OPTIONS – BRAILLE, DATA CD, AUDIO CD OR LARGE PRINT

Refer to NL 00730.138

SNO004 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – SPECIAL NOTICE OPTION – TELEPHONE CONTACT

Refer to NL 00730.138

SSAH30 – T2R STANDALONE CHANGE OF ADDRESS NOTICE – PAYMENT LEGEND AND ADDRESS

Refer to NL 00730.138