OCRO produces three types of letters for corresponding with the public: dictated,
form, and model letters. Most of the letters are comprised of standard paragraphs
which are contained in this subchapter. Standard paragraphs also make up form and
model letters. When those letters are not adequate to explain a particular situation
to the inquirer, the standard paragraphs can be modified to provide the correct information
or can be used as guides in preparing a dictated letter.