Basic (09-15)

NL 10601.215 Why are Notices Important?

Notices are one of the main ways we communicate with the public. The volume of notices we issue each year shows how vital our responsibility is to send clear, correct, and understandable notices.

If a notice is clear and easy to understand, the reader is more satisfied with our service. The reader can understand information that is important to them and they can act on it. 

The American public in general, is also interested in our notices. Organizations that work for both large and small special-interest groups want our notices to be clear, concise, accessible, and easy-to-understand for the people they represent. Individual taxpayers care about how we issue our notices. Taxpayers look to us to send our notices in an efficient way, with the lowest possible cost to the American public. 

Notices that are not timely, or that the reader does not understand, increase the inquiry workload in our field offices and teleservice centers. That is why our commitment to provide clear notices is part of our agency's goal to increase customer satisfaction.

Good notices not only help our customer, but lead to a much more efficient delivery of services for SSA.