SVB overpayment recovery via refund cannot be processed and/or controlled by RECOOP.
As a result, refunds by installments require manual processing and control by the
CPS/FO having SVB jurisdiction (see VB 00901.015). The following sections provide procedures on processing SVB overpayment recovery
As discussed in VB 02005.115, the notification of SVB overpayment instructs the overpaid person to refund the
overpayment within 30 days, or if unable to refund the full amount, submit partial
payment using the envelope enclosed with the letter. (The envelope will be addressed
to the CPS/FO having SVB jurisdiction.) In addition, the person is provided with contacts
if additional information is necessary.
IMPORTANT: The vast majority of SVB overpayments will involve debtors in the Philippines. Therefore,
the following procedures focus mainly on the Federal Benefits Unit (FBU) in Manila
and on CPS/FO handling. However, a person who has incurred an SVB overpayment may
contact a FBU to refund (or arrange installments to refund) an SVB overpayment. In
this event, document the contact on an SSA-5002. Send the originals to the CPS/FO
having SVB jurisdiction.