RM 03258.005 General Response Guidelines for ERISA Correspondence (4406)
Apply the steps below for responses to general ERISA inquiries that involve the Form SSA-L99-C1 (Potential Private Retirement Benefit Information).
Return original form SSA-L99-C1 to the correspondent.
Inform the individual that SSA has no additional pension information.
Explain the intended purpose of the SSA-L99-C1, i.e., notification of possible deferred vested rights benefits.
Direct the individual to the Plan Administrator and include the name and address of that party (obtain from SSA-L99-C1) in the body of the letter.
EXCEPTION: When the individual making the inquiry has not returned the SSA-L99-C1 with the correspondence, direct him or her to the Plan Administrator listed on the form SSA-L99-C1 (Notice of Potential Private Retirement Benefit Information).
Ensure that the reply answers ALL questions or concerns relating to Social Security Administration matters.