Retention Date: August 07, 2020
|Intended Audience:||All RCs/ARCs/ADs/FOs/TSCs/PSCs/OCO/OCO-CSTs/OHO/OARO|
|Originating Office:||ORDP ODP|
|Title:||New Instructions for the Processing of the Revised Form SSA-1696|
|Type:||EM - Emergency Messages|
|Program:||Title II (RSI); Title VIII (SVB); Title XVI (SSI); Disability|
|Link To Reference:||See References at the end of this EM |
Purpose: Instructions to the Field Offices and Processing Centers for handling the new SSA-1696
We are publishing a revised Form SSA-1696, Claimant’s Appointment of a Representative. The revised SSA-1696 incorporates information from the Form SSA-1695 and the Form SSA-1696-U4 and has two new supplements: SUP1 (Claimant’s Revocation of the Appointment of a Representative) and SUP2 (Representative’s Withdrawal of the Acceptance of an Appointment). The supplements are already available online in fillable format.
The revised SSA-1696 updates and reorganizes all parts of the older form SSA-1696-U4, and collects additional information about the appointed representative (AR) from the Form SSA-1695. The consolidation of these forms facilitates the collection of comprehensive data on a single form for faster and more accurate processing.
We incorporated the SSA-1695 into the revised SSA-1696 to reduce manual steps, encourage earlier submission of payment information, and minimize loss of personally identifiable information. Upon publication of the revised SSA-1696, we will make Form SSA-1695 obsolete. Processing of the SSA-1695 requires multiple manual steps that can lead to errors. In addition, ARs often submit the form late in the administrative process, which in turn, can delay the authorization of fees (note that neither the hearing office nor the Appeals Council can process the SSA-1695). Finally, for AR’s who have registered, the new Form SSA-1696 allows for the use of the Representative Identification (RepID) instead of the AR’s Social Security Number (SSN). We have included space for the RepID on each page of the revised SSA-1696, which will make easier to associate pages that become separated during transmission with the proper claims file.
The purpose of this Emergency Message (EM) is to update the policy and procedure and provide guidance on the handling and processing of the revised Form SSA-1696. While the revised form has detailed instructions and we expect it will reduce procedural steps and expedite processing, we understand that agency staff and other users may need some time to familiarize themselves with the new format. With this EM, we outline the changes and provide step-by-step guidance to help with the transition. Updates to our Program Operations Manual System (POMS) will follow shortly.
IMPORTANT: The SSA-1696 is not a mandatory form. Neither claimants nor representatives are required to use it to establish an appointment. However, representatives and claimants who do not use the SSA-1696 must submit a signed written notice so we can recognize and record their appointment.
NOTE: With the incorporation of the RepID into the SSA-1696, we can no longer accept multiple names on a single notice of appointment.
2. Processing the SSA-1696 Section 5 – Representative Status, Affiliation, and Certifications
3. Processing the SSA-1696 Section 6 - Claim Type
NOTE: RASR verifies whether the aux has his or her own appointed representative. If the aux does not have his or her own representative, RASR creates an appointment for each one, links him or her with the primary claimant’s representative, and displays the following message for each entry: “no disclosure, no representation, payment only” to remind users that these appointments are opened only for the purpose of potential payment. RASR will not allow users to create an appointment for an aux who already has appointed his or her own representative.
b. Non-Attorneys Not Eligible for Direct Pay
c. Attorneys for Court Representation Only
Non-attorneys who are not eligible for direct pay do not need to complete this section. We encourage voluntary registration for non-attorneys, even when they are not eligible for direct payment. Although these non-attorneys are not eligible for direct payment, they may register for eFolder access for cases at the hearing level.
o Check RASR to determine if the non-attorney named on Form SSA-1696 is registered.
o If the non-attorney is not registered and has no RepID, annotate the appointment in EDCS, and downstream systems (e.g., MCS and MSSICS or both) as required. You may later inquire about registration and if the non-attorney representative agrees, follow existing registration procedure in POMS GN 03913 to register the non-attorney and enter his information in RASR.
o Fax Form SSA-1696 into the B section of eView.
Attorneys who appear in court, but do not represent the claimant before the agency, and simply seek direct payment of the court awarded fees, can submit section 5 (page 5), only. The claimant’s signature is not necessary. However, if a court attorney wants to conduct business with us, or requests disclosure of information, he or she must complete the entire form, be appointed by the claimant, and submit it to us. In this case, the claimant’s wet signature is required.
The old SSA-1696-U4 listed four case types that the AR would be appointed to handle. The revised form has seven options for types of claims or appeals, including different claim titles as well as other issues such as Post Entitlement or Continuing Disability Review. This breakdown will allow us to collect more information even if we do not currently record this information as structured data in our systems.
4. Form incomplete - When to request an amendment, correction or update
Because RASR and other applications cannot currently support or route the options as selected, technicians must consolidate or generalize the selections in some systems:
Types of claims in SSA-1696 Section 6 Code as
o Claim/Appeal for Title 2 Disability Benefits [Title 2]
o Claim/Appeal for Title 16 [Title 16]
o Concurrent Title 2 and Title 16 [Title 2, Title 16]
o Claim/Appeal for Retirement Benefits [Title 2]
o Continuing Disability Review (CDR) [Title 2 and/or Title 16
Select the title under which the claimant is receiving benefits]
o Post-Entitlement Issue (a new issue you raise after [Title 2, Title 16]
eligibility for other benefits)
NOTE: If there is indication that selections in these boxes do not reflect the claimant’s intent (e.g., the fee agreement states the representative is appointed to handle an overpayment issue, but all the boxes are selected on the SSA-1696), contact the representative or the claimant for clarification following the policy in GN 03910.050. Annotate RASR either with the information you obtain through the contact. If contact was unsuccessful, annotate RASR according to the parties’ document and make a note in RASR via a Report of Contact (SSA-5002). Revise later if more information becomes available.
Contact the representative or the claimant to collect or amend information and record the contact when the SSA-1696 is incomplete and missing information such as:
· The signature date (if the date is missing, you can use the date you received the SSA-1696 in your office as the signature date).
· A party’s phone number.
· The principal representative’s name in section 3 when multiple representatives are appointed.
· The fee arrangement.
· If an attorney or EDPNA waives the fee and his or her signature in section 8 is missing.
· The RepID of a registered attorney or EDPNA is missing. (While we can locate the RepID through a query in RASR, the best practice is to collect it from, or verify the information with the representative, see section 7 below.)
Process the form and, absent any reasons to reject it, recognize the appointment. Update RASR once you have collected the missing information. Note that if any of the addresses is missing RASR will not mail appointment confirmation notices to the parties. Send the notices when the record is complete.
5. Form invalid – When to return unprocessed
The SSA-1696 is invalid when it lacks information that is required to recognize the appointment, as listed below. Return the SSA-1696 to the party who submitted it when you encounter the following situations:
· There is no claim, matter or issue pending before us. This includes SSA-1696 forms associated with incomplete claims for benefits (i.e., iClaims and iAppeals that were not properly signed by the claimant.)
· The claimant’s identifying information (e.g., first and last name or SSN) is missing.
· The claimant’s signature on the original form is missing or is not a wet signature (e.g., an electronic signature is used.)
· The representative’s identifying information (e.g., first and last name) is missing.
· A non-attorney’s signature is missing.
If any of the above information is missing, return the form marked “unprocessed” to the individual who submitted it. Issue a manual cover notice in Document Processing System or Aurora using the appropriate universal text identifiers (UTIs).
6. Submitting general form updates or financial information for court payments
When an update does not require the claimant’s signature, a representative can update an already processed SSA-1696 by submitting the pertinent page only, with the minimum required information (see sections #4 and #5 above), and the information that is being updated.
7. Claimant’s SSN or Representative’s RepID is missing
8. AR submitted a new SSA-1696 and an SSA-1695
Once entered in the top boxes on the fillable online form, the claimant’s SSN and AR’s RepID will propagate to all pages. This reduces keystrokes and possible errors.
While the RepID is not necessary for the appointment, you cannot process the form in RASR if either the RepID and/or claimant’s SSN are missing entirely. Return the form per #C5 above for the claimant’s SSN. Contact the AR for the RepID. If the AR is not registered (i.e., does not have a RepID), process the appointment outside RASR (e.g., MCS or MSSICS) and add the forms to the claimant’s folder.
NOTE: When an AR has lost or forgotten his or her RepID, follow the “Lost or Forgotten” section of GN 03913.035, “Solutions for Registration and Access Problems” registration instructions, or ask the AR to contact 1-800-772-6270.
If an attorney or EDPNA submits both a new SSA-1696 and an SSA-1695, and the information on the SSA-1695 (e.g., affiliations, EIN) is repetitive of the information provided on the SSA-1696, dispose of the SSA-1695. You may also advise the representative that submission of the SSA-1695 is no longer needed. If the SSA-1695 contains information that is not provided on the SSA-1696, process both forms though RASR. Fax Form SSA-1696 into the eFolder. You may fax Form SSA-1695 after carefully redacting the AR’s SSN, or you may shred the SSA-1695.
9. Communicating the changes with the public
We will post a News Update on our website to inform ARs and claimants about the revised SSA-1696. We will post a fillable format on our website.
The form has been through the required “forms clearing process” so both the professionals and the public are aware of the revisions, but field technicians should make every effort to make all our customers aware of the new format.
10. Use of older versions of Forms SSA-1696 and SSA-1695
Upon publication of the revised form, all users must discontinue the use of older versions and destroy any paper copies. Distribute the revised SSA-1696 to claimants or ARs upon request. Do not require new forms be submitted for appointments already in effect and previously established on a prior version, unless other reasons warrant a new or amended notice of appointment. After publication, if a party is filing a new appointment using an old version, you may request that the party submit the revised SSA-1696. However, the party is not required to use the new form. Where a party uses an old version or any other writing in lieu of Form SSA-1696, continue processing the notice of appointment as is, but inform the individual that while the SSA-1695 is no longer available, the information on it is still required for direct payment. This means the AR must, at minimum, complete and submit SSA-1696 Section 5 (on page 5) in place of the archived SSA-1695.
D. Closing paragraph
Direct all program-related and technical questions to your Regional Office (RO) support staff or Program Service Center (PSC) Operations Analysis (OA) staff. RO support staff or PSC OA staff may refer questions, concerns or problems to their Central Office contacts.
GN 03910.050 Contacting a Represented Claimant
GN 03910.060 When a Representative’s Authority Expires
GN 03910.040 Appointment and Revocation of Appointment of Representative
GN 03910.042 Forms 1099-MISC and Employer Registration
GN 03913.035 Solutions for Registration and Access Problems – Office of Central Operations Employer Reporting Branch Staff and Field Office Staff
EM 20004 - New Instructions for the Processing of the Revised Form SSA-1696 - 02/07/2020