Identification Number:
EM-21015
Intended Audience:All RCs/ARCs/ADs/FOs/TSCs/PSCs/OCO/OCO-CSTs
Originating Office:DCBFM OFPO
Title:Pay.gov Temporarily Unavailable February 27, 2021 One Time Only Instructions
Type:EM - Emergency Messages
Program:Title II (RSI); Title XVI (SSI)
Link To Reference:See Reference at the end of this EM.
 
Retention Date: August 27, 2021

    A. Purpose:

This emergency message (EM) is to notify employees that Pay.gov version 7.15 is being deployed to production on Saturday, February 27, 2021. All Pay.gov services will be unavailable during the deployment window, from 6:00 PM to 10:00 PM ET. Once services are restored, Pay.gov will be available for general use.

Once deployed, the Pay.gov version 7.15 release will not alter individual’s access or use of Pay.gov to repay their Title II or XVI overpayment.

    B. Background

Pay.gov is an online collection application developed and maintained by the Department of the Treasury (Treasury). The internet remittance application offers Title II beneficiaries and Title XVI recipients, who are active in the Recovery and Collection of Overpayment Process (RECOOP) system, the option to repay their programmatic overpayments via credit card, debit card, or through a debit to their bank account or automated clearinghouse (ACH). Treasury’s Pay.gov application collects and processes the transaction and payment information on SSA’s behalf.

Overpaid individuals, who are active in RECOOP, receive a RECOOP billing notice with updated language that includes a newly created Remittance ID, the Pay.gov link, and an updated Payment Stub indicating ways to repay. The user can access the Pay.gov link directly and input the necessary information, including the Remittance ID.

    C. Contact Instructions:

Direct all program-related and technical questions to your Regional Office (RO) support staff or Program Service Center (PSC) Operations Analysis (OA) staff. RO support staff or PSC OA staff may refer questions, concerns, or problems to their Central Office contacts.
    D. Reference:

GN 02220.000 Internet Remittance Applications
EM-21015 - Pay.gov Temporarily Unavailable February 27, 2021 One Time Only Instructions - 02/26/2021